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Braintree Alerts - Powered by Smart911


Braintree Alerts powered by Smart911 is the official emergency notification system used by Town of Braintree to communicate with community residents during emergencies. Sign up now to receive free alerts from the Town via text message, email, and/or voice message.

 

  • Add your address to receive geo-targeted alerts
  • Indicate what types of alerts you want to receive including trash pickup delays, construction, emergency, and more.
  • Indicate how you want to be notified by text, email, and/or voice message.

Sign up to receive emergency notifications here. https://btree.info/BraintreeSmart911

 

Frequently Asked Questions:

  • What is Braintree Alerts powered by Smart911?
    • Braintree Alerts powered by Smart911 is the Town of Braintree’s official emergency alert and notification system. This system is used to send alerts to the public during emergencies. Braintree Alerts powered by Smart911 is a free service that allows you to sign up online to receive customized alerts via text message, email, and voice message.
    • In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, major traffic incidents, and more. This service is provided by the Town of Braintree at no cost to the public; however, message and data rates may apply.
  • Why should I sign-up for Braintree Alerts powered by Smart911
    • When emergencies happen, be the first to know. The Town of Braintree uses Braintree Alerts powered by Smart911 to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for Braintree Alerts powered by Smart911 you are taking a large step toward improving your personal safety.

  • How does it work?
    • When an emergency occurs that meets the criteria for sending out an alert to the public, the Town of Braintree’s emergency dispatchers will gather the necessary information and push out an alert to the affected area. Alerts can be sent out city-wide to everyone who has opted-in to the system or to a specific area or neighborhood for more localized events.

  • How much does it cost?
    • This service is provided by the Town of Braintree at no cost to the public; however, message and data rates may apply depending on your provider and phone services.

  • Can you guarantee that I will receive notification if I register?
    • While Braintree Alerts powered by Smart911 is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the Town of Braintree.

  • What types of alerts will I receive?
    • Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications.

    • These include notifications about:
      • Severe
      • Safety risks
      • Health risks
      • Transportation disruption
      • Special event information
      • Test messages.
  • Can I call the alert phone number back or reply back to the email?
    • You are not able to reply to texts or emails sent by Braintree Alerts powered by Smart911. Voice messages provide a dial-back number to replay an alert message.
  • When will I start receiving alerts?
  • How do I update or remove my notification preferences and contact information used by Braintree Alerts powered by Smart911
    • Follow the below steps to change your Braintree Alerts powered by Smart911 preferences (for example, to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):

    • Go to the login page https://btree.info/BraintreeSmart911 for Braintree Alerts powered by Smart911

    • Login using your Braintree Alerts powered by Smart911 username and password (If you’ve forgotten these, follow the instructions on the page under “Forgot Username or Password?”)

    • Once signed in, click the ‘Preferences’ tab at the top

    • Under ‘Notification Preferences’, you can make changes to both the phone numbers and email addresses on which you want to receive messages by clicking or unclicking the checkboxes

    • You can also choose what alerts you want to receive and the method you wish to receive them by (text, voice, email)

    • For example, if you wish to turn off all messages regarding Transportation Disruptions, simply uncheck the box to the left of “Transportation Disruption”

    • If you wish instead only to receive emails for Transportation Disruption notifications, instead uncheck the “Text” and / or “Voice” choices, so that only “Email” remains checked

  • How often will I receive alerts?
    • The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and/or property. Community notifications will be sent when the criteria for sending an alert are met.
    • This system is not intended to bombard you with information. The City will only send you alerts about the information you select to receive. To change your alert settings, login to alerts.smart911.com and edit your preferences.
  • Will my information be disclosed or shared?
    • No, your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.

  • What precautions are taken to protect personal contact information stored in the Braintree Alerts powered by Smart911 system?
    • Personal information provided to Braintree Alerts powered by Smart911 is private and only used to notify you for official Town of Braintree communications and to support the Town’s emergency services.
    • Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.
    • Braintree Alerts powered by Smart911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure.

 

 
 
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